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ETURNS & REFUNDS - OUR NO HASSLE RETURN AND REFUND GUARANTEE

HLJ at Home will always promise to work with you to help you get the products that you want and need. We offer a no hassle return policy that makes returning and exchanging an item simple.
If you require to return an item, please contact us immediately so that we may resolve any issues that you may have. When communicating with us in any manner, please be calm and kind. Any use of vulgar language, threatening remarks, derogatory statements, defamatory comments or any comments that may be libelous or slanderous in nature will not be tolerated and will result in loss of account privileges.

RETURN POLICY
All items purchased may be returned for a full refund within 14 days of the receipt of the item. That is if you contact us within 14 days of receiving your item, we will surely help you with a return/refund/exchange on your item.

All returned items will not be subject to a restocking fee.

All shipping charges will be refunded if the item had an error in the listing, the item that you received is not as described or if it was damaged in transit. We will cover the shipping costs if such instances occur and if we require the item to be returned. All return shipping costs associated with an unwanted item item is the sole responsibility of the buyer.

We at HLJ at Home try and take pictures of our products that best represent overall condition. Send us a message if you need more information or would like more pictures. We encourage you to ask for more pictures or information in order to help you discern condition and/or state of any of our listings.

If ordering multiple items, we encourage you to ask for pictures of each item that you are wishing to purchase in order to discern condition as we cannot post pictures of each individual item due to imposed limits. 

We will attempt to provide all relevant information, pictures, graphics, colors and descriptions about all items on this site. At times, it is difficult to determine the color, size and shape of an item on either a computer monitor, tablet, phone or any other electronic device. We strongly suggest that you undertake further research on items that you wish to purchase to ensure that it is the right product for you.

RETURN EXCEPTIONS
All items returned or exchanged must have the following:

They must be in their original state when sold to you.  
Any parts, accessories or loose items that may be included with the original item(s).
If you do not have the original shipment box, it is your responsibility to package the returned item in a proper box that is secure and of proper size and dimensions for the item to ensure safe delivery.

Any marks, alterations, cracks, chips, cuts, tears or any type of issue that may render the item unable to be resold will not be accepted.

ALL ITEMS THAT ARE RETURNED WILL BE INSPECTED BY THE STAFF AT HLJ AT HOME. IF WE DEEEM THAT THE RETURNED ITEM(S) THAT WE RECEIVED ARE NOT IN THE ORIGINAL CONDITION WHEN SHIPPED, A REFUND OR EXCHANGE MAY NOT BE AUTHORIZED.

RETURN PROCESS
In all instances, we will endeavor to work with you to ensure that the return process is as easy and as convenient as possible.

Contact us via email at Support@hljathome.com as we will require written documentation regarding your return. You MUST contact us before sending out any returnable items.
If using the original shipment box, ensure that all labels (other than the return label) are removed prior to shipping the item back.
It is your responsibility to deliver the package to the shipment carrier of your choice as we do recommend that you use an insured and traceable shipping method for your return package. Please keep all relevant and trackable information of the returned package for your records. We are not responsible for any return shipments that are damaged, mislabeled, lost or misdirected.

For items that we shipped in error, please allow us to contact you with the proper shipping information as we will cover all costs on the returned item.

WE WILL NOT PROCESS A RETURN OR REFUND PRIOR TO US RECEIVING AND INSPECTING THE RETIURNED ITEM UNLESS THE ITEM WAS SHOWN DAMAGED IN TRANSIT.

Refunded items are usually processed within two (2) business days, however delays may occur due to holidays or unforeseen circumstances, detailed inspection of the returned item or issues in processing.

All refunds are processed via the same payment method and card used at checkout.

All returns must have prepaid shipping charges as we will not accept C.O.D.’s.

RETURN/EXCHANGE CHARGES
HLJ at Home WILL NOT cover any destination or return shipping fees unless there was an error in the order or if the item was damaged and we require that it be returned. 

HLJ at Home is not responsible for the decision that you make to purchase any item. We encourage you to ask questions or ask for additional pictures and information regarding any of our products.
All items returned are subject to a 20% restocking fee.
Items that are to be exchanged will incur an additional shipping fee to you.

OUR SHIPPING PRICE GUARANTEE

YOU PAY WHAT WE PAY!!! We do not make money on shipping an item to you. It is our store policy and promise to only charge you what we pay to ship an order to you. That is our guarantee and promise to ensure that you are only paying what is necessary in order to get your order to you safely, securely and as quickly as possible through the shipping option chosen by you.

SHIPPING POLICY

We try and estimate packaged weight and dimensions as best as possible; however at times there are discrepancies. That is why it is our store policy and promise to reimburse all shipping overpayments. You pay what we pay. If we made a mistake and undervalued shipping price, you do not get charged any additional fees  

We have multiple shipping partners that we rely on to get you your order quickly, safely and as cost effective as possible. If you have a preferred shipping company or wish to provide your own shipping labels, please let us know and we will accommodate your request.

Tracking information is provided once the item has been shipped and will be messaged to you. If you do not wish to purchase shipment options with a tracking number, the method of shipment will be provided to you ie “small packet air” or “international ground”. Items shipped with no tracking number cannot be tracked and are solely your responsibility.

It is not our responsibility to track your package. We are not responsible for any shipments that are processed and sent as they are now in the care and control of your chosen delivery service. Any missing or delayed shipments are NOT our responsibility as they are in the care and control of the delivery service provider.

CUSTOMS/DUTIES & LANDED COSTS

We ship from Canada and any orders being shipped outside of Canada may be subject to your government’s fees, laws and/or regulations regarding the importation of goods into your country.

When we ship an item outside of Canada, we follow all regulations and guidelines with respect to customs and excise declarations. That includes but is not limited to the description of the contents, item origin, purchase price and any other information required by relevant regulatory or legal entities. 

It is NOT our responsibility if your country’s government or customs and excise, postal department or any such entity charges you any landed costs including customs and excise fees, brokerage fees, duties, taxes or any other fees required on the delivery of your order.

It is best, before ordering any product from us, to check with your government, customs department and/or regulatory body and/or postal carrier to determine if there will be extra fees associated with the delivery of your order. HLJ at Home will NOT reimburse any extra fees associated with the above mentioned as these fees are beyond our control.

Need Help Finding the Perfect Piece?

We’re here to guide you in choosing additions that bring comfort, style, and character to your home. Our support team is always ready to provide personalized assistance.

Phone: +1 (647) 801-7331

Email: Support@hljathome.com